Refund Policy

All sales are final

Everything sold at kublihanmc.net is a digital item delivered to your Minecraft account. Once you've paid, we don't offer refunds, exchanges or store credit. That includes when:

• you changed your mind, or bought by accident;
• you didn't get the crate reward you hoped for, because crate rewards are random;
• you have rank time or keys you haven't used, or you stop playing;
• you typed the wrong Minecraft name (tell us quickly, and see "If something goes wrong");
• your account was muted, jailed or banned for breaking the server rules;
• a world is reset, a feature or perk changes, or the server is down for a while or closes.

If something goes wrong

We'd much rather fix a problem than argue about it. Contact us and we'll make it right if:

• Your item didn't arrive. Items are delivered once you're online and logged in on the server. If you've logged in and it still isn't there, we'll deliver it again.
• You typed the wrong name. If the item hasn't been delivered yet, or nobody else received it, we'll try to move it to the right account.
• You were charged twice, or the charge wasn't yours. Tell us as soon as you notice, and we'll look into it with our payment provider, Whop.

The law and payment errors

Nothing here takes away a right you have under consumer law that can't legally be waived. If the law where you live requires a refund, we'll follow it. Whop, our payment provider, may also reverse a payment itself in cases such as payment errors, suspected fraud or a legal requirement.

Chargebacks and reversed payments

Please talk to us before disputing a charge with your bank or card company. If a payment is refunded or reversed for any reason, the rank time it paid for is removed. For chargebacks we believe are unjustified, we may also remove other items from that purchase and block the account from the server and the store.

Contact us

Email [email protected] or ask on our Discord. Include your Minecraft name, what you bought and the email on your Whop receipt. Never send us your password or card number.

This policy is part of our Terms of Service.